Refund and Return Policy – Asbuy.lk
At Asbuy.lk, we are committed to ensuring a smooth and transparent shopping experience for our valued customers. Our refund and return policy is designed to address any concerns you may have regarding your purchases. Please read the policy carefully to understand your rights and responsibilities.
1. Return Eligibility
- Returns are accepted within 7 days of receiving the product.
- To qualify for a return, the product must:
- Be unused, unwashed, and in its original condition, including all packaging, tags, and accessories.
- Be accompanied by a valid proof of purchase (e.g., invoice or receipt).
- Returns will not be accepted for items that show signs of use, damage, or alteration by the customer.
2. Non-Returnable Items
Certain items are not eligible for returns due to their nature. These include but are not limited to:
- Perishable goods (e.g., groceries, food items).
- Personal hygiene products (e.g., undergarments, toiletries, beauty tools).
- Customized or personalized items.
- Items damaged due to improper handling or misuse.
3. How to Initiate a Return
To start a return process:
- Contact us within 7 days of receiving your product via:
- Email: info@asbuy.com
- Phone: 075 25 43 320
- Provide the following details:
- Order number.
- Reason for return.
- Clear photos or videos of the product, if required.
- Once approved, our team will provide the necessary instructions for returning the product.
4. Return Shipping
- If the return is due to an error on our part (e.g., wrong or defective item):
- Asbuy.lk will bear the return shipping cost.
- For all other returns (e.g., change of mind):
- Customers are responsible for the return shipping costs.
- Products must be shipped to the address provided during the return approval process.
5. Refund Process
- Refunds will be processed after the returned item has been received and inspected by our team.
- Once approved, refunds will be issued via the original payment method or as store credit.
- Refund timelines:
- Original payment method: 7–14 business days.
- Store credit: Within 3 business days of approval.
- For Cash-on-Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
6. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect:
- Report the issue within 48 hours of delivery by contacting our support team.
- Share clear images or videos to verify the issue.
- Upon verification, we will offer a replacement, exchange, or full refund, including shipping costs.
7. Exchange Policy
- Exchanges are allowed within 7 days of delivery, subject to stock availability.
- If the requested exchange item is unavailable, a refund will be processed instead.
8. Important Notes
- Unauthorized returns (without prior approval) will not be accepted.
- Original shipping fees are non-refundable unless the return is due to an error on our part.
- Items that do not meet the return conditions will be rejected and sent back to the customer.
Contact Information
For assistance with refunds, returns, or any queries, please reach out to us:
- Address: 24, Old Road, Kattankudy, Batticaloa
- Email: info@asbuy.com
- Phone: 075 25 43 320
We are committed to providing you with the best shopping experience and addressing your concerns promptly. Thank you for choosing Asbuy.lk!